The short version
Wrong item, damaged box, or namkeen that is not fresh — call us the same day
it arrives and we replace it or refund it. Change of mind on food that has
already left the counter, we cannot. That is the whole policy; the rest is
detail.
What we replace or refund
- Wrong item or wrong weight. We send the right one and collect the
other, at our cost.
- Damaged in transit. Crushed box, leaked oil, broken seal — send a
photo and we replace the item or refund it.
- Not fresh on arrival. If it reaches you soft, stale or smelling of
old oil, we take the whole item back. No argument.
- Missing from the box. We refund the missing line or send it across
the same day inside the city.
- Never delivered. If a courier loses the parcel, you get a full
refund including the delivery charge.
What we cannot take back
Because this is fresh food made in small batches:
- Namkeen that has been opened, part-eaten or left out of its pouch, unless
the complaint is about the quality itself.
- Change of mind after the box has left the shop.
- Kachori or anything else fried to order, reported after the day of
delivery — it is a same-day thing and we cannot judge how it was kept.
- Outstation orders where the delay was caused by an address that turned out
to be wrong, or by nobody being available across all courier attempts.
- The delivery charge on an order cancelled after it has already gone out.
How to tell us
Call phone
or message
WhatsApp
with your order number and a photo if there is something to see. Same day for
the kachori and anything else fried to order; within 48 hours for the mixtures,
mathri, papdi and the rest of the namkeen.
Keep the box and the pouches until we have spoken — for a quality complaint we
usually collect the item back, and for outstation orders the courier may need
to see the packaging.
Getting your money back
- Paid by bank transfer or UPI: the money goes back to the same
account, normally within 3 to 5 working days of us agreeing the refund.
- Cash on delivery: we return cash at the door when we collect the
item, or send it by UPI, whichever you prefer.
- Replacement instead: most people would rather have the right box.
A replacement goes out the same day inside the city, next dispatch outstation.
- Coupons: a discount is refunded in proportion. If a coupon needed a
minimum spend and the refund drops your order below it, the discount is
adjusted before the refund is worked out.
Cancelling an order
Ring us before the box is packed and we cancel it in full, no charge. Once it
is packed and out for delivery, a city order can still be refused at the door —
we simply take it back and refund the items, keeping the delivery charge. An
outstation parcel already with the courier cannot be recalled.
Festival orders — Diwali, Rakhi, Lohri — are made to a schedule, so a
cancellation on the day itself may only be partly refundable. We will tell you
plainly on the phone rather than hide it here.
Amarnath Arvinder Mahajan Store ·
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Last reviewed .